Privacy Policy
Fermanagh and Omagh District Council Privacy Policy
Venue Privacy Statement
1 What information is being collected?
1. Name
2. Email address
3. Telephone number
4. Postal address
5. Business name (if applicable)
6. Customer reference number (if applicable)
7. Date of birth (Personal Assistance Support Scheme – PASS – only)
8. Bank details (if making a payment)
2 Who is collecting it?
Fermanagh and Omagh District Council is the data controller which means that we determine how your information is collected, used, protected and shared, where applicable.
3 How is it collected?
When you
• purchase tickets
• purchase gift vouchers
• purchase merchandise
• sign up to our monthly News emails
• receive our programme by post
• sign up to the PASS
• hire a room
through our Reception Desk or online through our website.
4 Why is it being collected?
All of the information is customer focussed and collected to provide the best possible service. The legal bases we rely on for processing your personal data are having your consent under article 6(1)(a) of the GDPR, and article 6(1)(b) of the GDPR, which relates to processing which is necessary to perform a contract or to take steps at your request, before entering a contract.
5 How will it be used?
We collect your information to:
• assist you with purchasing tickets, gift vouchers or merchandise
• keep you informed of what’s on
• process companion tickets to customers registered on the PASS
• process your venue hire booking
• provide visitor information services
6 Who will it be shared with?
Where applicable:
•Worldpay– payment service provider- online bookings
• Merac booking and retail system- to process transcactions
• Mailchimp – to deliver promotional material
• Postal distributor
• FODC – Finance section
7 How long will it be retained for?
Customer accounts are removed if no transactions have been made within a 3 year period or you can request to have your details removed or click unsubscribe on the promotional emails at any time (if applicable). For more information please see Fermanagh and Omagh District Council’s Privacy Statement at https://www.fermanaghomagh.com/your-council/privacy-statement/
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Fermanagh and Omagh District Council. References to "our Website" or "the Website" are to fermanaghandomagh.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Fermanagh and Omagh District Council
2 Townhall Street, Enniskillen, Fermanagh
BT74 7BA
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Stripe (Checkout)
